Scheduled first
Walk-up traffic is not the model. If a load is already rolling and you need an emergency window, say so — we will try — but confirmation still comes before the gate.
What we need from you
A complete request prevents a rejected arrival.
The fastest way to lose a slot is arriving with freight we have not accepted or a driver who is not on the ticket. Send this on the first message:
- Requested inbound date and time window
- Trailer, pallet, or mixed — and approximate count
- Commodity description (enough to screen the freight)
- Expected outbound date or “TBD within X days”
- Company names for drop and pickup
- Driver or receiver names if already known
- Any special handling: liftgate, appointment-only pickup, photos
